At Hague Direct we want you to be pleased with your purchase but need to know within the stated time frame if a problem does occur. Should you not be happy with any product received please contact us straight away and we will do our best to resolve any problem for you.
Before returning any product you must contact us to get a returns form which will need to be fully completed and returned with the item. If you need to send any item back to us please return it in the original packaging including any instructions or other information supplied and package the product in such a way that it will not be damaged in transit (and so that the items own retail packaging is not damaged). The item will need sending to the address listed on the returns form with your fully completed and signed returns form.
As you are responsible for the cost of returning any item, we strongly advise you to use a postage method that provides proof of delivery, as we cannot accept responsibility for any items until we receive them. Please include your fully completed and signed returns form, a copy of your receipt and the item with all original packaging. Any returns which are not sent back with a correctly completed returns form will not be processed.
Please note we cannot accept any returns that are not received within 14 days of purchase.