Hague Direct

About Us .

Our Contact details:
Hague Direct
Hague Direct Unit E2, Trent Park Trading Estate, Little Tennis Street South, Nottingham NG2 4EU United Kingdom (Mainland Only)
Phone: +44 (0)115 959 9028
Fax:
Email: info [at] b-hague [dot] co [dot] uk
VAT Registration No. 116 6419 76

Opening Hours

Monday - 9am - 5pm
Tuesday - 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm
Saturday - Closed
Sunday - Closed

Making A Purchase
Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa, Mastercard, Switch and Maestro. You may send your credit card information via phone, fax or online.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

All Special Offers are subject to availability and are only available whilst stocks last. All price reductions show the saving which can be made from the SRP of each product. B Hague & Company reserve the right to remove this offer without prior notice.

Shipping And Handling B Hague & Co Ltd send most items via courier to UK mainland addresses which will be dispatched, on a next day signed delivery, to the cardholders address. Orders recieved after 2.30pm on a daily basis from Monday to Thursday are likely to be dispatched the following day and any orders recieved after 2.30pm Friday are likely to be dispatched on the following Monday. Courier deliveries cannot be left without a signature. Please note that although we will make every effort to dispatch your order for the following day there are occasions when dispatch can take longer.

Items which are priced in the postage and packing bracket are sent via first class post.

Unfortunately the website cannot distinguish between UK mainland and UK off-shore islands. As a result it will not calculate the correct shipping cost or product cost for some of these islands. If you fall into this category please contact us via phone or email to place your order to avoid possible delays or extra charges effecting your order.

B Hague & Co Ltd send most international purchases by standard courier service with delivery times dependant upon the country the items are being shipped to. Most european countries take about 3-10 working days with the rest of the world between 5-20 working days. These are only to be used as guides, for further information regarding international shipping please contact us direct. Please note that all courier delivered items will require a signature and cannot be sent to a PO Box address.

B Hague & Co Ltd can only operate shipping during office hours, for further information please contact us.

B Hague & Co Ltd try to ensure at all times that the products available on the website are in stock, but as a company we do sell over the phone and through our company direct to customers, therefore the possibility of an item being out of stock does exist. If this is the case we will make every effort to contact you and inform you when delivery is likely to occur.

B Hague & Co do not take responibility for any delays which may occur due to the courier or postal service being used, as this is not within our control. B Hague & Co Ltd will not be held accountable for any deliveries which need re-delivering or collecting from a courier depot due to no person being available at the delivery address to sign for the delivery.

Delivery Schedule B Hague & Co Ltd will try to dispatch your purchase as soon as your order is received. Please see above for further details regarding shipping. Most orders will be processed and dispatched within a 24 hour period during business hours.

B Hague & Co Ltd will close for all English National Public Holidays and will not be dispatching goods during these days as the courier companies will also be closed.

Back Orders If your item is not in stock, we will back order for you.

Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security All card transaction are processed through Sage Pay who provide secure online credit card and debit card payment solutions for thousands of online and mail order businesses across the UK. All transaction information passed between merchant sites and the Sage Pay VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the Sage Pay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Guarantee B Hague & Co Ltd guarantees the product to be free from defects in materials and workmanship at the date of original purchase for a period of ONE YEAR from that date. In the unlikely event that your product needs guarantee service please contact us directly.

If within the guarantee period the product is determined to be defective (at the date of original purchase) due to improper materials or workmanship, B Hague & Co Ltd will, without charge for labour or parts, repair or (at Hague's discretion) replace the product or its defective parts subject to the terms and limitations below. This Guarantee does not cover transport costs and risks associated with transport of your product to and from B Hague & Co Ltd.

B Hague & Co Ltd may replace defective products or parts with new or refurbished products or parts. All products and parts replaced become the property of B Hague & Co Ltd.

The guarantee will be provided only if the original invoice or sales receipt (indicating the date of purchase, model name and dealer's name) is presented with the defective product within the guarantee period. B Hague & Co Ltd may refuse free-of-charge guarantee service if these documents are not presented or if they are incomplete or illegible.

This guarantee does not cover:
1. Periodic maintenance and repair or parts replacement due to wear and tear.
2. Damage or changes (modifications to the product) as a result of repair or attempted repair by persons who are not commisioned to do so by B Hague & Co Ltd.

Your legal rights reserved
Consumers have legal (statutory) rights under applicable national laws relating to the sale of consumer products. This guarantee does not affect statutory rights you may have, nor those rights that cannot be excluded or limited, nor rights against the person from whom you purchased the product. You may assert any rights you have at your sole discretion.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0)115 959 9028 or fax us on or write to us at Hague Direct Unit E2, Trent Park Trading Estate, Little Tennis Street South, Nottingham NG2 4EU United Kingdom (Mainland Only)

Privacy Policy Hague Direct do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used, and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy At B Hague & Co Ltd we want you to be pleased with your purchase but need to know within the stated time frame if a problem does occur. Should you not be happy with any product received you must contact us by midday the following day stating why the product is not suitable and we will do our best to resolve any problem for you.

If we are not contacted by this time a 10% handling and restocking charge will be levied if the goods are returned (please note that refunds for unwanted items apply to the cost of goods only). For all "fit for purpose" items, refunds will be at the discretion of the management.

Before returning any product you must contact us to get a returns number which must be displayed on the outside of the package. If you need to send any item back to us please return it in the original packaging including any instructions or other information supplied and package the product such that it will not be damaged in transit (and so that the items own retail packaging is not damaged) and send it to the address above.

As you are responsible for the cost of returning any item, we strongly advise you to use a postage method that provides proof of delivery, as we cannot accept responsibility for any items until we receive them. Please include your name, address, copy of your receipt and a quick note to say why you've returned the item. The returns number must be displayed on the outside of the package.

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Hague Distribution, Unit E2, Trent Park Trading Estate, Little Tennis Street South, Trent Lane, Nottingham, NG2 4EU